Majesco, a global provider of core insurance software, consulting and services for insurance business transformation, has entered into a partnership with eGain, a global provider of cloud customer engagement solutions.
As part of the alliance, Majesco will embed eGain’s knowledge-guided digital engagement capabilities into its insurance industry solution. The companies will also team together on joint business opportunities in engaging and serving clients.
eGain’s cloud-based customer engagement hub (CEH) consists of modular applications built on an open omnichannel platform. eGain’s digital capability is embedded in Majesco’s DigitalConnect solution and is a part of the Majesco CloudInsurer platform that unifies processes, technology, knowledge, interactions, and analytics and applies them across channels to enable greenfields, startups and existing insurers.
Majesco enables insurance business transformation for approximately 150 insurance customers by providing solutions which include software, consulting and services.
