HGS enters into global strategic alliance with LivePerson

15 Sep 2016

Hinduja Global Solutions (HGS) has entered into a global strategic alliance with leading mobile and online messaging provider LivePerson to empower stronger customer engagement via DigiCHAT, a core capability within HGS's DigiCX suite of services. Through the alliance, HGS will integrate LivePerson's messaging platform LiveEngage as a strategic option to power its DigiCHAT, DigiTEXT and DigiSOCIAL service offerings.

LiveEngage is a digital capability that allows companies to message consumers through the channels of their choice. Using LiveEngage with the HGS DNA (Digital Natural Assist), HGS agents can monitor consumer inquiries and quickly pivot from automated channels of service to agent-assisted chat.

Hinduja Global Solutions, part of the Hinduja Group is a pure play business and service provider. It has over 40000 employees worldwide with a large employee base in India. In India, it has more than 24 'delivery centers' including major cities like Bangalore, Chennai, Hyderabad, Mumbai, and growing cities like Mysore, Nagercoil, Durgapur, Siliguri, and Guntur.

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