IBM Collaborates with DHFL to digitally transform its customer experience

13 Dec 2016 Evaluate

Dewan Housing Finance Corporation (DHFL), one of India’s premier housing finance companies, is leveraging IBM technology including Cloud and Analytics, to create a digital enterprise and accelerate its growth strategy. With over 350 branches across the country, to progress the company’s vision and provide customers with access to home loan products, insurance services and flexible fixed deposit choices, DHFL recognized the need to implement a customer-centric digital strategy. DHFL was looking for a technology partner who could help them realize this while balancing their existing IT investments. To address this, DHFL has deployed an enterprise wide transformation called Tech2.0 to digitally revamp its organization. Core to this program, DHFL is using IBM’s technology that will enable business transformation for better customer engagements, reduce turnaround time, improve efficiency, and increase productivity.

DHFL is among the oldest private sector Housing Finance Companies (HFC) in India. On April 11, 1984, the company was established to enable access to affordable housing finance to the lower and middle income groups in semi-urban and rural parts of India.

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