Firstsource Solutions and BSkyB inks three year strategic outsource partnership

03 May 2012 Evaluate

Firstsource Solutions, a global provider of business process outsourcing (BPO) services and Sky, the UK’s largest entertainment and communications company,  have extended their partnership in a three year contract for outsourced customer service management. The contract builds on the established partnership between Firstsource and Sky over the last 10 years and is part of Sky’s objective of improving customer service and delivering better shareholder value.

As a result of this program, Sky has now just two strategic outsource partners.  The range of services provided by Firstsource includes customer service and technical support for Sky’s 10m+ customers across its TV and broadband services.

The contract will see the company expanding its existing UK operations into two further sites in Belfast and Cardiff in addition to its established centre for Sky in Londonderry which employs over 1,000 staff. Firstsource recently opened a new customer support centre in Belfast employing over 300 people and plans to open a new centre in Cardiff in June with over 600 staff.

Firstsource Solutions is a global provider of business process management services. The company offers wide range services in area of banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle that includes customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

Firstsource Solution Share Price

197.90 -0.05 (-0.03%)
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