NIIT Technologies has entered into partnership with Nanoheal, a predictive tech support and IT helpdesk platform. The company will leverage Nanoheal’s platform within its holistic automation framework ‘Excelerate’ to deliver intelligent and empathetic helpdesk solution.
Nanoheal comes with a made-to-order issue resolution database and a self-man aging engine. Nanoheal’s predictive intelligence goes beyond the realms of machine learning, to bring in true automation in resolving devices issues without the need of human intervention, through its autonomic engine.
NIIT Technologies is a leading global IT solutions organization, servicing customers in Americas, Europe, Middle East, Asia and Australia. It offers services in Application Development and Maintenance, Infrastructure Management Services, IP Asset or Platform Solutions, and Business Process Management to organizations.