Following the launch of ambitious e-nivaran facility for online redressal of taxpayers' grievances, the Income Tax (I-T) Department has now opened these windows at its 60 special offices throughout the country. Such facility will soon be launched at more than 100 special tax offices, named Aaykar Sampark Kendras (ASKs), as there has been a slight delay in operationalization at a few centres because of infrastructure issues.
The taxpayer will have the option to register I-T related grievance on the e-nivaran link of the department's e-filing portal or go in person to an ASK and register such a complaint. They will have to fill a simple one-page form and they will subsequently be provided with a unique number to follow the progress of the case.
The Central Board of Direct Taxes (CBDT) had launched e-nivaran (electronic solution) system to help taxpayers register their all complaints related to delay in refunds, filing of e-returns, tax deducted at source, permanent account number (PAN) issues, those pertaining to their assessing officer (AO) or any other issue at this facility. The roll out started some time back and till now about 60 ASKs have started the facility and 104 more such ASKs will soon have the facility. CBDT is also planning to roll out a faster method to obtain a PAN, powered by the Aadhaar database, even as a mobile application is being prepared for filing of I-T returns and other services.