Tata Consultancy Services has launched the next version of HOBS (Hosted OSS/BSS) - a TM Forum certified platform for digital enterprises - at Mobile World Congress in Barcelona. In the Hyper-connected Digital era, HOBS V6.0 addresses the needs of a service provider or any digital enterprise focused on subscription based services, to simplify their processes, enhance customer experience and enable rapid launch of new digital services. Based on an Open Architecture, the platform provides omni-channel engagement, ubiquitous identity, customer insights, collaborative selling, dynamic orchestration and transparent partner management. The cloud based architecture ensures a quicker time-to-market and a pay-as-you-grow business model with the highest level of security and privacy.
Globally, several service providers are already leveraging HOBS’ capabilities to transform customer experience, create differentiation and enable business agility in their respective markets. For instance, the platform has recently been deployed to enable rapid launch of FTTx services and transform the complex processes of a major service provider’s Enterprise Segment.