Tata Consultancy Services (TCS), a leading global IT services, consulting and business solutions organisation, has been named number one for customer satisfaction in the region’s largest report of IT service providers. This is the fourth year in a row that TCS has achieved the highest level of customer satisfaction, leading the way for customer centricity in an evolving, fast-paced digital economy.
Conducted across 13 European countries by Whitelane Research in 2016, the study is based on the experiences of more than 1,500 business leaders (CIOs, CEOs, CFOs or their direct reports), who oversee 4,600 IT services contracts with a combined annual contract value of over EUR40 billion. The in-depth research looks into 25 providers, examining their performance, customer satisfaction levels and delivery quality across the IT services sector.
With a satisfaction score of 79% in 2016, TCS occupied first place in the rankings for Europe. The company also topped the rankings in the majority of individual countries, including the UK, the Netherlands, Germany, Austria, Switzerland and the Nordics, while also leading the way for the financial services sector.
