Mercantile Bank (MBL), South Africa, has successfully transformed its banking operations with TCS BaNCS Digital. With this modernisation of technology, the bank has significantly elevated customer touch points of browser, mobile and tablets into a seamless digitally immersive experience.
MBL wanted to provide an omni-channel experience for its small and medium business customers and enhance the value and services it provides. The bank selected TCS BaNCS Digital for its hybrid architecture, responsive web design and functional richness for the market. With the solution, MBL can now deliver channel agnostic business banking, with an intuitive, interactive and instantaneous experience across multiple devices. The solution’s scalability ensures that large volumes of transactions are managed by the bank with ease.