Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, has entered into a partnership with Active.AI, a Singapore based FinTech that offers an Enterprise AI platform for banks globally. The Active AI platform, integrated with Finacle, will help financial institutions offer conversational banking services through chat and voice based interfaces across their digital channels. Banks can leverage the joint solution to harness artificial intelligence to automate and enhance customer experience.
The joint solution will use artificial intelligence to better understand customer interactions across channels. It will also be able to personalize conversations to make tailored offers to customers. The solution will be available in multiple languages and will be offered through Finacle digital channels solutions such as Finacle Online Banking and Finacle Mobile Banking.