The e-commerce market in India is growing at a rapid pace and is likely to touch $33 billion in the financial year 2017-18. Minister of State for Consumer Affairs C R Chaudhary has noted that the online market surged 19 percent in the previous fiscal.
Talking about the consumer complaints, Chaudhary has stated that as many as 28,770 complaints were registered against the segment on the National Consumer Helpline (NCH) last fiscal. He also said that the complaints are forwarded to the companies concerned for resolution. In addition, he clarified that if consumer complaints are not resolved and if there is no response from the company, then consumers are advised to approach appropriate consumer forum.
The minister further mentioned that at present there is a three-tier quasi-judicial mechanism at the district, state and national levels for redressal of consumer disputes. To protect the interests of consumers, he also pointed out that the government has made several provisions to strengthen the consumer grievance redressal mechanism in a bill which was introduced in the Lok Sabha in August 2015.