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GoM sets timelines for fixing GSTN glitches

18 Sep 2017 Evaluate

The five-member group of ministers (GoM), to review the functioning of the IT network for the Goods and Services Tax (GST) and led by Bihar Deputy Chief Minister Sushil Modi, after its first meeting has set timelines for fixing the issues affecting the GSTN (Goods & Services Tax Network). While government has said that glitches encountered by taxpayers were due to overload on the system, businesses have complained about the frequent breakdowns in the IT network.

Modi said that the grouping had extensive interaction with executives of Infosys, which is providing the IT support for the portal, and businesses will notice a “lot of difference” on the GSTN portal in the next 7-10 days. He added that over 25 issues have been identified which needs to be resolved and timelines have been set for each of them. Overall we are satisfied with the performance of GSTN and Infosys is doing its best to make it error free. Infosys will appoint technical teams in all states under a nodal officer to sort out problems dogging the network.

The GoM decided to set timelines for fixing 20-25 issues that have been identified as impacting the smooth functioning of the IT network and said that a large chunk of issues being faced by taxpayers would be resolved by the end of October.

The GoM which has members other than Modi including Kerala Finance Minister Thomas Isaac, Chhattisgarh Minister of Commercial Taxes Amar Agrawal, Karnataka Agriculture Minister Krishna Byre Gowda and Telangana Finance Minister Etela Rajender, was constituted on September 12 after the GST Council decided to sort out technical glitches. The GSTN website had faced glitches last month as taxpayers flogged to the portal on the last day of the deadline of filing returns for July.

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