Infosys Finacle partners with Niki.ai

19 Sep 2017 Evaluate

Infosys Finacle part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys has partnered with Niki.ai, a FinTech start-up to offer chat based commerce to banking customers. With this partnership, Finacle solution suite will be available with Niki.ai's chat-based virtual assistant-Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services.

The joint solution from Finacle and Niki.ai will provide a smart-purchasing chatbot by leveraging natural language processing and machine learning to converse with customers and perform online transactions. The bot will comprehend natural speech text in the context of the customer and will deliver personalized suggestions. The solution will provide banks an opportunity to initiate two-way automated intelligent conversations with customers.

Infosys is a global leader in technology services and consulting. It enables clients in more than 50 countries to create and execute strategies for their digital transformation.

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