Hinduja Global Solutions (HGS) has expended its Work at Home platform designed to provide greater flexibility to employees and clients. HGS Work@Home provides access to a larger talent pool with specific skill sets to support the organic growth of current client programs as well as the busy holiday shopping season, product recalls, healthcare enrollment periods, tax season, and other times of increased customer contacts. The results show improved employee retention and higher customer satisfaction from this program.
While HGS has been managing agents at home for over 10 years using a platform exclusively developed for the needs of a small number of enterprise clients, HGS has identified further demand from existing customers to access more skilled labor across flexible work schedules. To adapt to the changing landscape and meet this need, HGS is expanding its work at home platform to supplement staffing for language skills, expanded hours of operation, and business continuity.
Hinduja Global Solutions (HGS) is a leader in optimizing the customer experience and helping our clients to become more competitive.
