Mindtree has opened its first North America-based network operations center (NOC) in Scottsdale, Arizona, to support its growing Infrastructure Management Services business. Based on the successful model of the company’s Chennai and Bangalore NOCs, Mindtree can provide a broader range of options for clients seeking best-in-class support of IT applications and infrastructure.
The facility accommodates as many as 30 employees per shift across three shifts, to give 24/7 coverage. The center is equipped with state-of-the-art technology to display real-time details on incidents, network performance, and other critical parameters.
The Scottsdale NOC will provide infrastructure and application operations support to clients, spanning service desk, level 1, level 2 and level 3 remote monitoring and management services. Key clients from the banking, financial services and insurance sectors have already committed to engaging with the Scottsdale NOC.
This new facility also allows Mindtree to meet specific compliance requirements where monitoring must be done within the U.S. and by U.S. citizens when security clearance is required.
Mindtree delivers digital transformation and technology services from ideation to execution, enabling Global 2000 clients to outperform the competition.