Infosys’ wholly-owned subsidiary -- EdgeVerve Systems has successful implemented AssistEdge at Telekom Malaysia (TM), under the OVAL (One View Application Layout) program.
Telekom Malaysia is the country’s convergence champion and the leading converged communications services provider. AssistEdge from EdgeVerve Systems has played a pivotal role in automating processes, driving efficiency and productivity across the customer service centers of Telekom Malaysia and has significantly reduced the average call handling time, resulting in enhanced customer experience.
Infosys is a global leader in technology services and consulting. The company enables clients in 45 countries to create and execute strategies for their digital transformation.
