Hinduja Global Solutions (HGS) has won an American Business Award Gold Stevie, which recognizes exceptional performance in the category of Business-to-Business Services.
The HGS submission was based on a customer experience solution for an online automotive marketplace leader that resulted in 80% of SMS contacts converted to dealer leads. Using analytics, HGS evaluated all of the contacts that did not result in a lead being generated to identify root cause.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
