HGS wins NASSCOM customer service excellence award 2018

Hinduja Global Solutions (HGS) has earned top honors in the transformation category at the NASSCOM customer service excellence awards 2018, held recently in Bangalore.

HGS won this prestigious recognition for creating a state-of-the-art, omni-channel contact center for a consumer packaged goods company, with a focus on generating a best-in-class customer experience. HGS provides the client’s end-customers with a 24/7, unified, modern customer experience using voice, email, chat and WhatsApp channels to address queries and build brand loyalty.

HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.