Trai directs operators to submit all tariff plans offered to select segment at every month

04 Apr 2019 Evaluate

The Telecom Regulatory Authority of India (Trai) has directed operators to submit before it all tariff plans that they offer to select segments of customers at the end of every month. In October 2018, it had issued a similar order but the same was set aside by the Telecom Disputes Settlement and Appellate Tribunal (TDSAT). The new direction comes after the Supreme Court (SC) on January 21 held that 'there will be no stay on the impugned judgment (of TDSAT) except to the extent of remand'.

Following the SC order, Trai has issued the new direction to telecom operators directing them to submit before it details of rates, terms and conditions of scheme, quantum of service that customers will get, name of the plan, validity period of subscription and benefits available to the subscriber under the plan in which segment offer has been given. It has directed telecom service providers to share with it number of subscribers at the end of each month who have availed the segmented offer.

The regulator has asked telecom operators to submit declaration that the benefits of segment offers have been made available to all existing customers with the particular segment without any discrimination. In a separate direction, Trai withdrew its direction mandating telecom operators to publish tariff details along with contact details of customers care centre in newspapers. However, telecom operators will have to share tariff details across all of their retail outlets, point of sales and on their website.

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