NIIT Technologies has launched a new cloud-based solution, Cognitive Service Desk Audit, built on Microsoft Azure platform. The solution will play a major role in enhancing the productivity of enterprises by increasing operational efficiency, reducing audit efforts and improving quality and vigilance.
Cognitive Service Desk Audit uses AI (Artificial Intelligence) to define the tonality of the end user through text mining & analytics. The software also audits the staff’s voice and accent quality, resolution accuracy, and process adherence audit to provide quality output. Additionally, to minimize errors in understanding the end user party during the conversation, the solution also provides real time on-screen speech transcription of the online phone conversation.
NIIT Technologies is a leading global IT solutions organization servicing customers across the Americas, Europe, Asia, and Australia. NIIT Technologies services clients in travel and transportation, banking and inanely, services, insurance.
Company Name | CMP |
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TCS | 3827.25 |
Infosys | 1407.10 |
HCL Tech. | 1449.00 |
Wipro | 445.80 |
Tech Mahindra | 1184.20 |
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