Reliance Industries' (RIL) telecom arm -- Reliance Jio Infocomm (Jio) has entered into a partnership with California-based Guavus for artificial intelligence (AI) driven data analytics which would help enhance Jio's services to its customers and also address critical service operations.
Guavus' AI-based solutions will provide real-time customer experience analytics, predictive analytics to automate network troubleshooting and key marketing insights to Jio. As a result, Jio will be able to offer superior service to its customers while addressing critical service operations with intelligent automation.
Reliance Industries is India’s largest private sector company. The company’s activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and 4G digital services.