HCL Technologies (HCL) has secured a contract with Aperam, a global player in stainless, electrical and specialty steel. By partnering with HCL, Aperam aims to significantly enhance its employees’ end-user experience, foster business-IT collaboration, and increase business efficiency globally.
HCL will be providing a 24X7 multi-channel multi-lingual IT service desk for Aperam’s end users, using its AI-enabled cognitive virtual assistant, DRYiCE Lucy, to provide first line support. Increased automation and the use of predictive analytics will significantly reduce resolution times and help transform Aperam into a true next-generation digital workplace. In order to ensure that Aperam is realizing full value from all its IT suppliers, HCL will also be establishing an end-to-end service integration framework.
HCL Technologies is a leading global IT services company that helps global enterprises re- imagine and transform their businesses through digital technology transformation.
