Reliance Industries’ telecom arm launches AI-powered video call assistant

15 Oct 2019 Evaluate

Reliance Industries’ (RIL) telecom arm -- Reliance Jio Infocomm (Jio) has launched its patent-filed innovation an artificial intelligence (AI) based video call assistant that can be accessed via 4G phone call without having to install any other application. The customer engagement video assistant solution has been developed by Reliance Jio in conjunction with US-based Radisys, the company’s subsidiary.

The video bot can be customised to meet various customer engagement requirements while providing a human-like interaction, and has the potential to revolutionise customer support and customer communication use cases. In addition, the platform has an auto-learning feature that helps improve answering accuracy. The Jio Bot Maker, a tool that accompanies the Jio Bot platform, aims to democratise AI by enabling small businesses to create their own AI-based bot without any coding.

Reliance Industries is India’s largest private sector company. The company’s activities span hydrocarbon exploration and production, petroleum refining and marketing, petrochemicals, retail and 4G digital services.

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