HGS releases annual list of top BPO industry trends

10 Jan 2020 Evaluate

Hinduja Global Solutions (HGS) has released annual list of top BPO industry trends with expertise from reknowned industry thought leaders and analysts. HGS has built this list in partnership with an elite group of industry thought leaders for this year's predictions. The participating brands, analysts, and consultants who contributed their insights and experiences to this year’s panel include: Ember Group, DXL Big+Tall Men’s Apparel, NelsonHall, Ryan Advisory, Execs in the Know, Frost & Sullivan, HFS Research, and Funai Corporation.

After the final list was compiled, the key learning was clear; as the Customer Experience (CX) industry undergoes transformation driven by technology, innovation and consumer demand, to succeed brands must find the balance between enabling great CX and directing capital, time and attention to competing priorities.

The HGS 2020 CX trend ebook highlights the top ten trends, covering topics related to contact center operations, challenges and strategic priorities for the coming year. 

HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.

Hinduja Global Soln. Share Price

470.45 -1.50 (-0.32%)
05-Dec-2025 16:59 View Price Chart
Peers
Company Name CMP
Quess Corp 201.90
eClerx Services 4840.05
Info Edge 1388.20
Firstsource Solution 347.05
Affle 3i 1631.75
View more..
Register Now to get our Free Newsletter & much more!

© 2025 The Alchemists Ark Pvt. Ltd. All rights reserved. MoneyWorks4Me ® is a registered trademark of The Alchemists Ark Pvt. Ltd.

×