Hinduja Global Solutions (HGS) has released a full suite of business continuity solutions designed to help clients and their employees manage contact centers during the COVID-19 crisis, which has caused reduced staffing levels due to government mandated guidelines.
The Digital business continuity solutions includes HGS DigiBOTs helps call centers by providing FAQs regarding COVID-19, take and track messages for callback if agents are busy, and pivot phone calls to digital channels for resolution. HGS Work@Home solution protects employee safety by enabling them to conduct call center tasks securely from home. HGS Work@Home delivers the flexibility to ramp up remotely during a time of crisis and also ensures security through data encryption and device lockdown.
The company’s Digital business continuity solutions are available immediately for current HGS clients and will be publicly available later this month.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
Company Name | CMP |
---|---|
Quess Corp | 637.70 |
eClerx Services | 2375.05 |
Info Edge | 5859.70 |
CMS Info Systems | 405.20 |
Affle (India) | 1071.35 |
View more.. |