Tata Consultancy Services (TCS) and Amway, a global leader in direct selling, have entered into a strategic partnership to transform the latter's global technology operations. Amway was looking to transform its IT infrastructure and operations and its global service desk in order to improve agility, accelerate speed to market, and enhance customer experience.
TCS will leverage its Business 4.0 framework to deliver a new operating model by consolidating and standardizing IT operations, implementing TCS' Machine First Delivery Model (MFDM), powered by ignio, its cognitive automation software, continuing Amway's journey from a reactive to a proactive and predictive model.
The transformed operating model will feature self-healing capabilities, chatbots, self-help and improvement of its service desk mobile app. These enhancements will strengthen Amway's operational resilience and end user experience. Additionally, TCS will promote agile working methods and standardize operating procedures to enable greater agility and accelerate Amway's transformation journey.
TCS is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years.
| Company Name | CMP |
|---|---|
| TCS | 2069.05 |
| Infosys | 1068.05 |
| HCL Technologies | 1162.65 |
| Wipro | 175.35 |
| Tech Mahindra | 1455.45 |
| View more.. | |
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