Bharti Airtel has acquired a strategic stake in Voicezen, an early stage startup focused on conversational AI technologies, as part of its strategy to deliver a highly differentiated service experience to its customers. The acquisition has been made by the company under its fast expanding Airtel Startup Accelerator Program.
The investment will give Airtel preferred access to Voicezen’s technologies, which can be deployed across its customer touch points in multiple languages. These intelligent solutions will offer real time analytics and insights to make Airtel’s conversations with its customers more engaging and frictionless and enable faster resolution. It will also allow Airtel to make contextual offers to customers based on real time conversations. Voicezen is the third startup to become a part of the Airtel Startup Accelerator Program. By becoming a part of this Program, Voicezen will get the opportunity to deploy its technologies on a massive scale and work closely with Airtel on developing India-first platforms of the future.
Bharti Airtel is a leading integrated telecommunications company with operations across Asia and Africa.