TCS launches ignio AI.Digital Workspace to transform end-user workplace experience

26 May 2020 Evaluate

Tata Consultancy Services (TCS) has launched ignio AI.Digital Workspace, a self-healing, end-user experience management software that helps employees and service desk teams increase productivity and achieve better business outcomes.

Building on ignio’s core AI and ML capabilities, ignio AI.Digital Workspace proactively performs probable cause analysis, triages and remediates issues in endpoint devices and other end-user technologies before users notice them. The solution’s fast responses and quick resolution of issues with a self-service approach doesn’t require calls, forms or long waits, saving time and service desk resources and improving the employee experience. This results in better endpoint visibility and personalized, context-aware workspaces.

ignio AI.Digital Workspace reduces end-user incident requests and automates repetitive tasks, thereby reducing IT costs and improving service desk efficiency. By ensuring 100% availability of applications on end-user devices, the software improves employee productivity, enhances end user experience, and boosts operational resilience.

TCS is an IT services, consulting and business solutions provider that has been partnering with the world’s largest businesses in their transformation journeys for the last fifty years.

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