Vodafone Idea completes postpaid consolidation exercise

23 Jul 2020 Evaluate

Vodafone Idea has completed its postpaid consolidation exercise, by bringing all Idea postpaid subscribers under a single umbrella of 'Vodafone RED'. All Vodafone Idea postpaid subscribers can now avail benefits of the Vodafone RED plan, a uniform customer service, and an enhanced digital experience. The consolidation is a significant step towards its synergy realisations and has led to process standardisation for both the retail and enterprise customers.

It will enable the company to provide a uniform customer experience through self-service channels with enriched menu options on IVR (interactive voice response)...MyVodafone App and websites for availing products, services and making payments. This means that erstwhile Idea postpaid customers no longer need to go through a separate onboarding and service experience. These subscribers can now avail Red Family subscription, a single bill for entire family, access to Vodafone Play, premium content and a bouquet of other value-added services.

Vodafone Idea is an Aditya Birla Group and Vodafone Group partnership. It is developing world-class infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

Vodafone Idea Share Price

10.96 -0.21 (-1.88%)
01-Feb-2026 13:57 View Price Chart
Peers
Company Name CMP
Bharti Airtel 1956.40
Vodafone Idea 10.96
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