Mphasis has been granted a US patent for its artificial intelligence (AI) system for tracking, managing and analysing data from unstructured data sources. The patent relates to optimised data aggregation and analytics across physical and digital data sources.
The patented system enables enterprises to draw actionable insights at real-time from enterprise data sources such as e-mails, call centre transcripts, insurance policy documents, broker submissions, bank statements and customer complaints among others. Generating valuable insights from these data sources is a necessity for enterprise decision-making and the invention provides for automatically generating rules and employing artificial intelligence and advanced analytics to extract, adopt, exploit and analyse data.
Mphasis is a global service provider, delivering technology based solutions across many sectors.
