Infosys has launched its AI-driven 'Cognitive Email Workbench' solution that gives enterprises the ability to augment query management and scale their helpdesk operations. The company leveraged its partnership with Blue Prism, a Robotic Process Automation (RPA) provider and a strategic partner to develop the solution that promises to significantly enhance productivity and customer satisfaction.
Infosys Cognitive Email Workbench is an AI-based assisted automation solution that allows clients to eliminate manual resolution and build near-touchless contact centres. It combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism's intelligent automation platform and Optical Character Recognition (OCR) capabilities. It also adds skills critical for enabling assisted and unassisted e-mail responses, thereby giving customer helpdesks the flexibility to focus on requests actually requiring manual intervention.
Infosys is a global leader in next-generation digital services and consulting.
