Infosys launches AI-driven 'Cognitive Email Workbench' solution

27 Aug 2020 Evaluate

Infosys has launched its AI-driven 'Cognitive Email Workbench' solution that gives enterprises the ability to augment query management and scale their helpdesk operations. The company leveraged its partnership with Blue Prism, a Robotic Process Automation (RPA) provider and a strategic partner to develop the solution that promises to significantly enhance productivity and customer satisfaction.

Infosys Cognitive Email Workbench is an AI-based assisted automation solution that allows clients to eliminate manual resolution and build near-touchless contact centres. It combines the intelligence of AI and Natural Language Processing (NLP), with Blue Prism's intelligent automation platform and Optical Character Recognition (OCR) capabilities. It also adds skills critical for enabling assisted and unassisted e-mail responses, thereby giving customer helpdesks the flexibility to focus on requests actually requiring manual intervention.

Infosys is a global leader in next-generation digital services and consulting.

Infosys Share Price

1657.70 -22.65 (-1.35%)
20-Jan-2026 16:59 View Price Chart
Peers
Company Name CMP
TCS 3108.05
Infosys 1657.70
HCL Tech. 1690.75
Wipro 239.95
Tech Mahindra 1678.30
View more..
Register Now to get our Free Newsletter & much more!

© 2026 The Alchemists Ark Pvt. Ltd. All rights reserved. MoneyWorks4Me ® is a registered trademark of The Alchemists Ark Pvt. Ltd.

×