Hinduja Global Solutions (HGS) has launched HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near real-time data. With access to predictive analytics and real-time information, contact center leaders can act proactively by predicting customer churn and loyalty, as well as better manage their workforce by tracking customer demand.
The platform uses predictive analytics and decodes the voice of the customer using artificial intelligence to pinpoint why customers are interacting with a brand, and predict which customers need additional support, resources, or escalated issue resolution. For example, if a financial services company needs to know how many customers are impacted by COVID-19 and need proactive help, they can easily do so with HGS PULSE.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
Company Name | CMP |
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Quess Corp | 592.50 |
eClerx Services | 2421.65 |
Info Edge | 5745.00 |
CMS Info Systems | 383.70 |
Affle (India) | 1078.40 |
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