IBM has collaborated with Indian Oil Corporation (IOC) to transform the latter's customer experience using digital tools. Around 12,400 IOC distributors covering about 130 million consumers can now use the IndianOil One mobile app and portal, developed by IBM Services.
The IndianOil One mobile app and portal are part of Indian Oil's Project ePIC, an integrated platform for Customer Relationship Management (CRM) and Distribution Management System (DMS). This platform ensures real-time updates to inventory, orders, and invoices, thereby reducing the time to order fulfillment.
IOC is the largest enterprise in the country and the foremost ranked Fortune Global 500 Company in India and has presence in the complete hydrocarbon value chain from downstream refining & marketing, pipeline transportation, Petrochemicals, E&P and Gas Marketing.
Company Name | CMP |
---|---|
Reliance Industries | 2918.40 |
Indian Oil Corp. | 170.30 |
BPCL | 603.70 |
HPCL | 491.40 |
MRPL | 249.95 |
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