Datamatics Global Services has recently bagged the ‘Special Covid-19 Award’ at MRSI Golden Key Awards (GKA) 2020 for its exceptional initiative of transforming the BMC Helpline into an Emergency Response Center during the Lockdown period.
During the Lockdown, Datamatics responded to BMC’s initiative of an Emergency Helpline (the primary touchpoint for providing food, shelter, and medicines to the migrant population) via a digital contact center. Datamatics’ Research & Analytics team not just set-up the helpline, but also brought about significant improvements in the distribution process through its expertise in process re-engineering, real-time dashboards and analytics. The team also received abundant appreciation for the efforts from the BMC Commissioner’s office.
Datamatics Global Services provides intelligent solutions for data driven businesses to increase productivity and enhance the customer experience.
