Newgen Software Technologies has partnered with Glia - a leading provider of Digital Customer Service - to further enhance its banking solutions. As a part of this partnership, Newgen will integrate its online account opening and lending portals with Glia.
Glia’s modern communications and collaboration platform allows customers to engage with their institutions through their channel of choice, including voice, messaging, video, or a combination of all three. Furthermore, the platform provides end-customers with real-time help in filling up forms online through screen sharing (CoBrowsing), decreasing the turnaround time for processing account opening or loan applications, and has been proven to increase loan revenues by 20%.
Newgen Software Technologies is a global provider of business process management, enterprise content management, and customer communication management applications and large, mission-critical solutions deployed at the world’s leading banks, governmental organizations, BPOs and IT companies, insurance firms, and healthcare organizations.
