Tata Consultancy Services (TCS), a leading IT services, consulting and business solutions organization, has been designated as a leader in banking BPO in the Everest Group report, a PEAK (performance, experience, ability, knowledge) into the leaders, major contenders and emerging players of the banking BPO markets.
Among the attributes that earned TCS the prominent position are its scale, the number of large banks in its client base, robust technology capabilities and global delivery footprint.
Everest Group analyzed the position of 12 service providers on the Everest Group PEAK Matrix for banking BPO. These service providers are divided into three categories based on performance - leaders, major contenders and emerging players. The PEAK Matrix is a framework to assess the absolute matrix success and overall capability of service providers.
