Indian Railway Catering and Tourism Corporation (IRCTC) is offering its successful AI-based solution 'ASK DISHA' to various government organisations and businesses for their usage and larger benefit to the consumers. The chatbot powered by artificial intelligence will enable those organisations to answer general queries of the customers and garner good will too. IRCTC is one of the premiere organisations in the country to develop and apply latest customer facilitation solutions in its internet ticketing site in the form of AI powered chatbot and virtual assistants using the technologies of Machine Learning (ML) and Natural Language Processing (NLP) in addition to AI.
The 'ASK DISHA' chatbot which was has been performing the important functions of handling queries of the passengers with respect to their travel over two years now has helped to improve the customer satisfaction and interaction by more than 70 per cent.
IRCTC is the only entity authorised by the Indian railways to provide catering services to railways, online railway tickets and packaged drinking water at railway stations and trains in India.
