Sonata Software is planning to tap the Customer Experience (CX) market to fuel growth with the launch of ‘Cxe’, its unique enhanced integrated CX management solutions developed using the ‘Platformation’ approach, Sonata’s highly acclaimed framework for digital transformation. ‘CXe’ is a compelling offering from Sonata designed for clients across the globe looking for holistic end-to-end CX solutions in the post-pandemic new normal.
The global impact of the pandemic has been unprecedented, with the CX market witnessing a major upturn across all regions. The market is projected to grow from $9.26 billion in 2020 to $21.86 billion in 2027 at a CAGR of 13.0% in the 2020 to 2027 period.
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