Tata Consultancy Services (TCS) has won two awards at the 2021 Artificial Intelligence Excellence Awards. TCS Optunique, its AI-powered enterprise personalization solution, was named the Best Theory of Mind Machine Learning Product while TCS Optumera, its AI-powered retail optimization suite was declared the Best Self Aware Strategic Planning Product.
TCS Optunique received the award for its ability to drive unified personalized experiences across the omnichannel journey for every customer, every time, by rapidly understanding customer intent in real time, while factoring in their long-term preferences. It is powered by over 100 algorithms, a goal-based connected interface and a future-ready single service design to accelerate the personalization journey. With TCS Optunique, retailers can realize a 10% upshift in the customer base from unknown shoppers to loyal customers and 75% decrease in customer churn, thereby increasing the Customer lifetime Value.
TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.
Company Name | CMP |
---|---|
TCS | 3827.45 |
Infosys | 1411.60 |
HCL Tech. | 1450.00 |
Wipro | 452.85 |
Tech Mahindra | 1193.75 |
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