GTPL Hathway (GTPL) has launched GIVA - 'GTPL Interactive Virtual Assistant' using the WhatsApp platform for its current as well as potential customers. GTPL is the first MSO (Multi-System Operator) in the industry to come up with an interactive WhatsApp-based virtual assistant. GIVA will serve the diverse and growing GTPL customers in Cable TV, Broadband and Enterprise segments.
GIVA is designed to facilitate existing GTPL customers who can check their account status and renew their subscription plans. GIVA allows customers the flexibility to raise queries, requests as also to register complaints 24X7. Additionally, GIVA's self-help section assists customers to resolve minor issues on their own.
GTPL Hathway provides digital cable television and broadband services. The company provides channels across various genres. It provides facility for renewal or change plans for cable television/broadband package.
