Tata Consultancy Services (TCS) has helped AGL, one of the largest integrated multiproduct energy retailers in Australia, transform the customer experience for its consumers. With more than 4.2 million gas, electricity and telecommunications services provided to customers across Australia, AGL teamed up with TCS, its strategic partner for more than a decade, to enhance its customer experience in a hyper-competitive retail market.
To provide a smoother, more intuitive, and personalized experience across all touch points throughout the customer journey, TCS helped AGL transform its endto-end retail business operations, across the front office, back office, and IT infrastructure. At the center of this transformation is a digitally-powered data-driven integrated operating model that leverages TCS Cognix, an AI-driven human-machine collaboration suite, that uses machine learning algorithms, advanced analytics, natural language processing, and automation technologies.
TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.
