TCS, Plaza Premium Group enter into partnership to develop end-to-end digital platform

16 Dec 2021 Evaluate

Tata Consultancy Services (TCS) and Plaza Premium Group (PPG) have entered into partnership to develop an end-to-end digital platform that will improve customer experience and operational excellence at its 70 airport locations that serve 20 million passengers annually. The long-term partnership focuses on reimagining the end-to-end airport travel experience across three core areas: customer experience, employee experience and operational excellence. Leveraging its deep domain knowledge of the air transport sector, TCS is creating a first-of-its-kind customized Passenger Services Technology Platform for PPG.

The new platform will enhance customer experience by simplifying reservations for various services at PPG’s lounges and other hospitality outlets. It is also expected to improve sales and marketing, customer engagement, back-of-house command and control, manpower management, training, and the entire operation information management system, creating a 360-degree service delivery scope. The platform will integrate into the larger B2B partner ecosystem enabling seamless product offerings, selection and service integration, enhance the airport hospitality experience, and reinvigorate business growth.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

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