Firstsource named Leader in Payer Digital Transformation Services in ISG Provider Lens 2021

01 Feb 2022 Evaluate

Firstsource Solutions has been named a Leader in the Payer Digital Transformation Services category and a Rising Star in the Payer Business-Processes-as-a-Service (BPaaS) Services category by leading global technology research and advisory firm Information Services Group (ISG) in their quadrant report on Healthcare Digital Services - ISG Provider Lens.

ISG recognized the company’s ongoing innovations and leadership in helping its customers transform their business operations using digital technologies in areas such as customer/member experience, operational efficiency, automating key functions for better quality and efficiency, improving risk management and reducing costs. The report refers to Firstsource’s vast experience in the healthcare industry and the huge growth of its payer business in recent years, leading the company to now work with eight of the top 10 plans. Describing Firstsource as constantly improving its delivery model to better serve payer organizations, ISG recognized Firstsource’s end-to-end BPaaS model which helps payers improve member satisfaction and retention.

Firstsource Solutions is a global provider of business process management services.

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