Union Bank of India has offered WhatsApp Banking powered by Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys. Infosys Finacle and Union Bank of India has announced the availability of its banking services on WhatsApp following the successful implementation of Finacle Conversational Banking, Finacle Remote Banker, and Finacle Mobile Teller solutions.
The new service from the bank, called Union Virtual Connect (UVConn), will give its retail customers personalized, daily banking services, at their preferred time, place, and in seven languages initially. With Finacle, the bank has also transformed its branch banking experience, by optimizing branch and teller performance, minimizing queues, enabling relationship manager mobility, and improving operational efficiencies.
The Bank’s customers can now safely connect with the bank’s official number, via the end-to-end encrypted WhatsApp messaging interface, from their registered mobile numbers with added levels of authentication. The Bank will be able to onboard new customers remotely and instantly, via secure messaging on WhatsApp in a quick, frictionless, and digitized manner.
Infosys is a global leader in next-generation digital services and consulting.
