Infosys, the new consulting and technology partner of Anglian Water, is helping the water utility make the most of every drop of data. Anglian Water is working with Infosys to transform its knowledge management systems as part of a data management overhaul to improve employee and customer communications and collaboration.
Infosys has designed and deployed a new Enterprise Content Management system that will improve workflow management by ensuring staff access to up-to-date information and removing duplication of materials. The system will power Anglian Water’s intranet portal - Hawk (Harnessing Anglian Water Knowledge) - in addition to supporting the creation of reliable reports and submissions for the water industry's regulators. By integrating structured and unstructured data sources into one user-friendly portal, Anglian Water will have a unified view of information and be able to respond faster to business and customer needs.
The system uses a unique combination of Microsoft SharePoint and Open Text Livelink technologies, the first implementation of its kind in the UK. Bringing together these complementary tools lets Anglian Water create a new corporate information structure to modernize the way its employees store and share information.
The program includes making the refreshed Hawk portal available to over 4,500 Anglian Water employees on a variety of devices, and the migration of over one million documents. Anglian Water supplies water and waste water services to more than six million domestic and business customers in the east of England.
