PB Fintech’s platform launches AI-enabled WhatsApp chatbot

15 Feb 2022 Evaluate

PB Fintech’s flagship platform -- Policybazaar has launched its AI-enabled WhatsApp chatbot to automate and expedite the claim settlement process for all its corporate clients. The feature is designed to provide seamless assistance with claims intimation and settlement via WhatsApp to all the employees and their families covered under the plan.

By opting in for this service, the user can chat with the claims support bot on WhatsApp, choose the relevant option and provide details of hospitalisation and expenses. Customers will be informed about the documents to be uploaded which can be sent via WhatsApp itself. User can then track their claim status after the ID is generated. Since the launch, over 15000 users have already utilized the service for enrolling their dependents and availing claims assistance. The feature provides ease of documentation through online image upload, claims filing on the go, and 24X7 online claims tracking among other benefits.

PB Fintech is India's leading online platform for insurance and lending products. The company provides convenient access to insurance, credit, and other financial products and aims to create awareness in India about the financial impact of death, disease, and damage.

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