Thomas Cook (India) and its Group Company, SOTC Travel have been honored with International Data Group (IDG) India’s CIO100 India Award. The recognition celebrated The Futuristic 100-CIOs and technology leaders who have demonstrated a forward-thinking spirit by embracing new ideas, technologies and opportunities to digitally advance their organisations.
Thomas Cook India and SOTC have displayed impressive digital agility and acceleration, despite the challenges of the pandemic. The companies were first to launch a virtual store to support customers with seamless and contactless services optimising centralised dialler applications and cloud based CRM technologies. To assist its corporate customers, a self-booking tool was also developed.
With Foreign Exchange (Forex) classified as an essential service during the lockdown, the companies leveraged technology to provide emergency Forex services to customers stranded overseas, with topping up of their\ forex cards, remittances to elderly parents, students based overseas, etc. An innovative digital tool, FX Mate, was launched that expanded the organisation’s B2B reach and meaningfully supported Partners with virtual forex transactions during the successive lockdowns.
Thomas Cook (India) is India’s leading integrated travel services company.
