Tech Mahindra has inked pact with Celonis to introduce new solutions to further accelerate digital transformation for Tech Mahindra’s customers. These are a result of the two organizations’ fast-expanding business partnership and include Application Service Monitoring, a Digital Customer Service Accelerator (DCSA) and a Business Support Systems (BSS) Transformation Accelerator. The newly launched solutions will support customers’ evolving digital transformation needs
Application Service Monitoring leverages Tech Mahindra’s flexible framework to enable dynamic, start-to-finish process visualization across applications, helping to identify bottlenecks and improve performance. The Digital Customer Service Accelerator (DCSA) will transform legacy contact center operations into new age contact centers by utilizing their two most critical tools: processes and data. In addition, the Business Support Systems (BSS) Transformation Accelerator will help drive key business metrics as it improves the configure, price, quote (CPQ) journey and the inventory management process, as well as reducing the lead time for orders. Tech Mahindra will embed the BSS Transformation Accelerator as a key value-add to drive improved outcomes and customer experience.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.
| Company Name | CMP |
|---|---|
| TCS | 2069.05 |
| Infosys | 1068.05 |
| HCL Technologies | 1162.65 |
| Wipro | 175.35 |
| Tech Mahindra | 1455.45 |
| View more.. | |
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