TCS completes 150 digital transformation projects using Freshworks

30 Mar 2022 Evaluate

Tata Consultancy Services (TCS) has successfully completed more than 150 digital transformation projects with its strategic partner Freshworks Inc., a software company empowering the people who power business. Since the partnership began two years ago, TCS and Freshworks have been making it quick and easy for businesses to delight their customers and employees.

Leveraging its domain knowledge across multiple industries and customer-specific contextual knowledge, TCS has been helping leading enterprises transform their marketing, sales and customer support functions. Certified consultants from TCS’ Freshworks Center of Excellence have leveraged Freshworks products in 150 projects to accelerate digital transformation.

In addition, TCS offers an innovative software support-as-a-service (SSaaS) solution based on Freshworks’ platform, to help its independent software vendor clients provide seamless after-sales product support to their customers. Recently, TCS implemented an employee engagement solution with Freshservice (ITSM) and a consumer centered helpdesk with Freshdesk for a leading US-based marketing automation firm. For one of India’s premier technology group companies, TCS implemented bots and Freshdesk to create a frictionless customer experience.

TCS is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 50 years.

TCS Share Price

3201.55 -28.85 (-0.89%)
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