Hinduja Global Solutions (HGS) has been positioned by Gartner as a Leader in the Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute.
HGS growth is driven by providing tech-enabled HGS Work Cloud solutions such as HGS Agent X, a next-generation, intelligent-automation-enabled bot. Agent X is part of the AI-driven cognitive contact center, which takes into account the user experience (UX), the stage of the customer journey, and other data to enrich every interaction.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
Company Name | CMP |
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Info Edge | 6194.80 |
CMS Info Systems | 425.20 |
Affle (India) | 1233.65 |
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